Refund and Returns Policy
At Ayucarex, your satisfaction is our priority. We take utmost care to deliver high-quality Ayurvedic products to your doorstep. However, if you face any issue with your order, please refer to our refund and return policy below:
1. Return Eligibility
- Returns are accepted only if the product is unused, in its original packaging, and there is a valid issue with packaging or damage during delivery.
- You must report the issue within 2–3 days of receiving the product, along with clear photo or video evidence of the damage.
2. Refund Process
- We currently do not offer monetary refunds.
- If your return request is approved, we will provide a product exchange of the same or similar value.
- Refunds will not be processed to the original payment method.
3. Shipping & Delivery
- Estimated delivery time: 7–10 business days from the date of order confirmation.
- Cash on Delivery (COD) is available.
4. How to Initiate a Return
To initiate a return:
- Email us at support@ayucarex.com within 2–3 days of delivery.
- Include your order number, issue description, and proof of damage (images or videos).
- Our support team will review your request and guide you through the next steps.
5. Conditions That Do Not Qualify for Returns
- Products that are used or tampered with.
- Requests made after 3 days of delivery.
- No claims without supporting photo/video evidence.
Note: This policy is subject to change based on internal policies or logistic partner requirements. For any further assistance, please reach out to us at support@ayucarex.com
